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AURAKHEM SHIPPING POLICY

Last Updated: August 27, 2026

OVERVIEW

At AURAKHEM, every order is handled with care and attention to detail.

This Shipping Policy explains how orders placed through AURAKHEM are prepared, shipped, tracked, and delivered. It also outlines important information regarding delivery estimates, international shipments, customs, address accuracy, delayed or damaged shipments, and split deliveries.

By placing an order with AURAKHEM, you acknowledge this Shipping Policy together with our Return and Refund Policy, Privacy Policy, Terms of Service, and any other applicable store policies.

Delivery times are estimates and may be affected by carrier operations, destination, customs procedures, product availability, peak periods, public holidays, weather conditions, or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any mandatory rights available to you under applicable consumer protection law.


1. SHIPPING DESTINATIONS

AURAKHEM currently offers shipping to eligible addresses in the following markets:

Domestic

  • Egypt

International

  • Australia
  • Canada
  • New Zealand
  • Saudi Arabia
  • United Arab Emirates
  • United Kingdom
  • United States

Shipping availability is determined during checkout based on the delivery address, product eligibility, carrier availability, and applicable shipping restrictions.

If shipping is unavailable to a particular address or destination, checkout may prevent the order from being completed.

AURAKHEM may update the countries or regions it serves as its fulfillment network develops.


2. COMPLIMENTARY STANDARD SHIPPING

AURAKHEM currently provides complimentary standard shipping on eligible orders to the destinations supported by our store.

Where complimentary shipping is available, the shipping charge displayed at checkout will be $0.00 or its applicable equivalent.

Any alternative, expedited, premium, or special delivery service introduced in the future may carry an additional charge. Any such charge will always be displayed before the customer completes checkout.

We reserve the right to modify shipping offers in the future, provided that any applicable shipping cost is clearly disclosed before purchase.


3. ESTIMATED DELIVERY TIMES

Our currently configured estimated standard delivery windows are:

Egypt
Estimated delivery: 10–25 business days

International destinations listed above
Estimated delivery: 7–20 business days

These delivery windows are estimates only and are not guaranteed delivery dates.

Actual delivery may occasionally take longer due to factors such as:

  • carrier delays;
  • destination or remote-area delivery;
  • customs inspections or clearance;
  • local postal or courier conditions;
  • peak shopping periods;
  • public holidays;
  • severe weather;
  • transportation disruptions;
  • unusually high order volumes;
  • product availability; or
  • events outside our reasonable control.

An order arriving later than the estimated delivery window does not automatically mean that the shipment has been lost.

If your order becomes significantly delayed, please contact AURAKHEM Customer Support so we can review the shipment.


4. ORDER PROCESSING AND FULFILLMENT

Orders are prepared for fulfillment after payment has been successfully received and confirmed.

Fulfillment may vary depending on product availability, order volume, destination, verification requirements, and other operational considerations.

Additional verification may occasionally be required before an order can be dispatched, including confirmation of delivery details or payment-related information.

During periods of unusually high demand, seasonal peaks, promotional events, holidays, or operational disruptions, fulfillment may require additional time.

Where products within the same order are fulfilled from different locations, the order may be divided into multiple shipments.


5. ORDER TRACKING

Where tracking is available, customers may receive tracking information after their shipment has been dispatched.

Tracking information is provided by third-party shipping carriers and may not update immediately after dispatch.

It can sometimes take additional time for the first tracking event to appear in the carrier’s system.

Orders containing multiple products may occasionally be delivered separately and may therefore have more than one tracking number.

If tracking appears inactive or temporarily stops updating, this does not necessarily mean the shipment has been lost.


6. INTERNATIONAL SHIPPING, CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, customs clearance fees, or other government charges imposed by the destination country.

Unless expressly included or collected during checkout, any such charges imposed by customs authorities, governments, carriers, or other third parties are the responsibility of the customer or recipient to the extent permitted by applicable law.

AURAKHEM does not control:

  • customs procedures;
  • customs processing times;
  • import classifications;
  • local import requirements; or
  • charges independently imposed by government or customs authorities.

Customs processing can occasionally extend the delivery timeframe.

Where reasonably possible, AURAKHEM will assist customers with available shipment information, but we cannot guarantee the timing or outcome of customs clearance.

Customers are responsible for ensuring that products ordered are permitted to be imported into their destination where applicable.


7. DELIVERY ADDRESS AND CONTACT INFORMATION

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes, where applicable:

  • recipient name;
  • street address;
  • apartment, unit, or building information;
  • city;
  • state or region;
  • postal or ZIP code;
  • country;
  • phone number; and
  • email address.

Please review your information carefully before completing your purchase.

If you discover an error after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been dispatched.

AURAKHEM is not responsible for delays or failed deliveries caused by inaccurate, incomplete, inaccessible, or incorrectly entered delivery information, except where applicable law provides otherwise.


8. FAILED, REFUSED OR UNDELIVERABLE DELIVERIES

A shipment may be returned or considered undeliverable if, for example:

  • the delivery address is incorrect or incomplete;
  • delivery is repeatedly unsuccessful;
  • the package is not collected within the carrier’s required timeframe;
  • the recipient refuses delivery; or
  • customs or local authorities prevent delivery.

If a shipment is returned under these circumstances, please contact us.

Where permitted by applicable law, actual costs incurred as a result of an unsuccessful delivery, return shipment, customs process, or requested redelivery may be taken into account when determining the available resolution.

Redelivery may require an additional shipping charge where applicable.

Mandatory consumer rights will always prevail where required by law.


9. DELAYED OR POSSIBLY LOST SHIPMENTS

If your shipment is significantly delayed or appears to be lost in transit, please contact AURAKHEM Customer Support.

We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.

Carrier investigations can require additional time and may involve reviewing:

  • tracking records;
  • delivery scans;
  • carrier documentation;
  • GPS or delivery confirmation where available; and
  • other relevant shipment information.

If a shipment is officially confirmed as lost and qualifies for a remedy, AURAKHEM will provide an appropriate resolution in accordance with applicable law and our store policies.


10. DAMAGED PACKAGES OR PRODUCTS

Please inspect your shipment promptly after delivery.

If your package or product arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible.

Where relevant, please provide:

  • your order number;
  • the name or email associated with the order;
  • a description of the issue;
  • clear photographs of the product;
  • photographs of the packaging; and
  • video evidence where reasonably helpful.

Please retain the item and its original packaging while the issue is being reviewed.

Depending on the circumstances and applicable law, an eligible claim may result in a replacement, refund, partial refund, or another appropriate resolution.

Damaged, defective, incorrect, or missing-item claims are also subject to our Return and Refund Policy.


11. MULTIPLE OR SPLIT SHIPMENTS

AURAKHEM orders may occasionally be divided into multiple shipments for logistical or fulfillment reasons.

This means products from the same order may:

  • arrive on different dates;
  • arrive in separate packages;
  • be handled by different carriers; or
  • receive separate tracking numbers.

A split shipment does not mean items are missing simply because every product does not arrive in the first package.

Customers will not be charged duplicate standard shipping fees solely because AURAKHEM elects to divide an eligible order into multiple shipments.


12. DELIVERY CONFIRMATION

A shipment may be considered delivered when the carrier records the package as successfully delivered to the delivery address supplied at checkout.

If tracking shows your package as delivered but you cannot locate it, we recommend first:

  • checking the surrounding delivery area;
  • checking with household members or building personnel;
  • confirming the delivery address used for the order; and
  • reviewing any delivery information provided by the carrier.

If the package still cannot be located, contact us promptly and we will provide reasonable assistance in reviewing the shipment.

A carrier’s delivery confirmation does not remove any mandatory rights available under applicable law.


13. CUSTOMER RESPONSIBILITY AFTER DELIVERY

After receiving your order, please inspect and store the products appropriately.

Particular care should be taken with:

  • candles;
  • lighting products;
  • fragile décor;
  • glass or delicate components;
  • decorative accessories; and
  • products requiring assembly or installation.

Please follow any safety, care, installation, or usage instructions supplied with the product.

Damage caused after delivery through misuse, improper installation, improper handling, alteration, or failure to follow product instructions may not qualify as a shipping-related issue.


14. SHIPPING RESTRICTIONS

Some products may be restricted from shipment to certain destinations because of:

  • carrier requirements;
  • product characteristics;
  • customs regulations;
  • import restrictions;
  • safety requirements;
  • local laws; or
  • operational limitations.

AURAKHEM reserves the right to decline or cancel an order that cannot reasonably or lawfully be shipped to the selected destination.

If AURAKHEM cancels an order because it cannot be fulfilled or shipped, amounts paid for the affected item or order will be refunded as appropriate.


15. EVENTS OUTSIDE OUR REASONABLE CONTROL

Shipping services rely on independent carriers and international logistics networks.

AURAKHEM is not responsible for delays caused solely by circumstances outside our reasonable control, including events such as:

  • severe weather;
  • natural disasters;
  • customs delays;
  • transportation disruption;
  • carrier service interruptions;
  • government restrictions;
  • public emergencies; or
  • other extraordinary events.

Where an issue occurs, we will nevertheless make reasonable efforts to assist customers and provide any remedies required by applicable law.


16. CONTACT AURAKHEM

For questions regarding shipping, delivery, tracking, or an order currently in transit, please contact:

AURAKHEM Customer Support
Email: nashwaafifi448@gmail.com

When contacting us about an existing order, please include your order number whenever possible so that we can assist you efficiently.


17. CHANGES TO THIS SHIPPING POLICY

AURAKHEM may update this Shipping Policy from time to time to reflect changes in shipping destinations, carriers, fulfillment practices, store operations, legal requirements, or available delivery services.

The most current version will be made available through our store.

Changes to this Shipping Policy will apply prospectively to the extent required by applicable law and will not remove rights that customers already have under mandatory consumer protection laws.