Mentions légales
AURAKHEM LEGAL NOTICE
Last Updated: August 27, 2026
OVERVIEW
Welcome to AURAKHEM.
This Legal Notice sets out important information concerning the operation, ownership, content, use, and legal framework of the AURAKHEM website, online store, products, digital content, features, tools, and related customer services, collectively referred to as the “Services.”
AURAKHEM is an online retail brand offering a curated selection of premium home décor, ambient and decorative lighting, candles, statement pieces, and related lifestyle products created to bring warmth, atmosphere, and sculptural character to interior spaces.
Our online store is powered by Shopify, which provides the ecommerce technology and infrastructure that enables us to operate the Services and provide our customers with a secure and refined online shopping experience.
This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, Contact Information, and any other applicable policies made available through the AURAKHEM store.
Nothing in this Legal Notice is intended to exclude, restrict, waive, override, or reduce any mandatory legal or consumer rights that cannot lawfully be excluded under applicable law.
SECTION 1 — AURAKHEM INFORMATION
Brand Name:
AURAKHEM
Customer Support Email:
nashwaafifi448@gmail.com
Customers may contact AURAKHEM regarding matters including:
• products and product information;
• orders;
• shipping and delivery;
• tracking;
• returns and refunds;
• damaged, defective, incorrect, or missing items;
• payment-related questions;
• customer accounts;
• privacy;
• store policies; and
• other matters relating to the Services.
Any additional legal, merchant, registration, tax, business-address, telephone, ownership, or other identifying information that AURAKHEM is legally required to disclose will be made available in accordance with applicable law.
SECTION 2 — OPERATION OF THE SERVICES
AURAKHEM is responsible for the products offered through the AURAKHEM store and for merchant obligations arising from orders placed directly through our Services, subject to applicable law.
To operate and support the Services, AURAKHEM may use third-party providers for functions including:
• ecommerce infrastructure;
• payment processing;
• fraud prevention;
• fulfillment;
• warehousing;
• shipping and logistics;
• customer support;
• analytics;
• cloud services;
• translation and localization;
• communications;
• marketing;
• security; and
• other technical or operational services.
The design, functionality, products, features, content, availability, and structure of the Services may evolve over time.
We may update, improve, modify, replace, suspend, limit, or discontinue portions of the Services where reasonably necessary, subject to applicable law and any rights that customers may have in relation to existing orders.
SECTION 3 — WEBSITE INFORMATION AND ACCURACY
AURAKHEM makes reasonable efforts to ensure that information published through the Services is accurate, clear, current, and appropriately maintained.
However, information may occasionally contain:
• typographical errors;
• technical inaccuracies;
• omissions;
• outdated information;
• formatting errors;
• pricing errors;
• product-information errors;
• availability errors; or
• other unintended inaccuracies.
We reserve the right to correct, clarify, modify, or update information where reasonably necessary.
This may include information relating to:
• product descriptions;
• photographs;
• dimensions;
• specifications;
• materials;
• colors;
• finishes;
• product availability;
• prices;
• discounts;
• promotions;
• shipping charges;
• delivery estimates; and
• other store information.
Where a material error affects an order that has already been submitted, the matter will be handled fairly and in accordance with our Terms of Service and applicable law.
Nothing published through the Services overrides mandatory rights or protections available to customers.
SECTION 4 — PRODUCT REPRESENTATION
AURAKHEM takes care to present its products in an accurate, refined, and informative manner.
However, the appearance of physical products may vary slightly from photographs or digital representations displayed through the Services.
Such differences may result from factors including:
• photography;
• lighting conditions;
• screen settings;
• display calibration;
• device characteristics;
• manufacturing tolerances;
• natural material variations;
• texture variations;
• finish variations;
• production methods; or
• other characteristics inherent in physical products.
Colors, patterns, textures, proportions, finishes, and other visual details may therefore appear slightly different in person.
Unless expressly stated otherwise, furniture, accessories, decorative objects, styling elements, props, background items, or other products shown in photographs are not necessarily included with the purchased product.
Customers should carefully review available product descriptions, specifications, dimensions, materials, compatibility information, care instructions, installation requirements, and safety guidance before purchase and use.
SECTION 5 — PRODUCT USE, CARE AND SAFETY
Products purchased from AURAKHEM should be used only for their intended purpose and in accordance with any applicable:
• product instructions;
• care instructions;
• safety warnings;
• installation guidance;
• electrical requirements;
• charging instructions;
• maintenance information; or
• other documentation supplied with the product.
Certain products, including candles, lighting, electrical items, fragile décor, glass items, and similar products, may require particular care, appropriate placement, supervision, installation, ventilation, or maintenance.
Where installation should reasonably be carried out by a qualified professional, customers should use appropriately qualified personnel.
Customers are responsible for using products safely and appropriately after delivery, except to the extent that responsibility remains with AURAKHEM under mandatory consumer, product-safety, warranty, or other applicable laws.
Nothing in this Legal Notice excludes or limits liability where doing so would be prohibited by law.
SECTION 6 — INTELLECTUAL PROPERTY
Unless otherwise stated, content presented through the Services is owned by, licensed to, or lawfully used by AURAKHEM.
Such content may include:
• the AURAKHEM name;
• logos;
• branding;
• visual identity;
• graphics;
• artwork;
• photographs;
• product imagery;
• videos;
• layouts;
• designs;
• written content;
• creative concepts;
• icons;
• product names;
• slogans;
• typography arrangements; and
• other original or protected materials.
Such materials may be protected by copyright, trademark, design, database, unfair-competition, and other intellectual-property laws.
Except where expressly permitted by applicable law or authorized in writing by AURAKHEM, protected AURAKHEM content may not be:
• copied;
• reproduced;
• republished;
• distributed;
• sold;
• sublicensed;
• commercially exploited;
• modified;
• adapted;
• scraped;
• extracted in bulk;
• publicly redistributed; or
• used to create unauthorized derivative works.
The AURAKHEM name, branding, logo, visual identity, designs, imagery, or other protected materials may not be used in a manner that falsely suggests endorsement, sponsorship, affiliation, authorization, partnership, or association with AURAKHEM.
Third-party trademarks, logos, business names, service marks, copyrighted materials, and other intellectual property remain the property of their respective owners.
SECTION 7 — SHOPIFY
The AURAKHEM online store is powered by Shopify.
Shopify provides ecommerce technology and related infrastructure that enables AURAKHEM to operate the Services.
Products offered through the AURAKHEM store are sold by AURAKHEM and not by Shopify.
Shopify may process certain information relating to the operation, security, functionality, payments, analytics, and other features of the store in accordance with applicable agreements, legal requirements, and Shopify’s own policies.
Further information regarding the processing of personal information is available in our Privacy Policy.
Nothing in this section creates rights or obligations that conflict with mandatory law.
SECTION 8 — THIRD-PARTY SERVICES
AURAKHEM may rely on third-party providers in connection with operating the Services.
These providers may include companies involved in:
• payments;
• ecommerce infrastructure;
• fraud prevention;
• fulfillment;
• warehousing;
• shipping;
• delivery;
• customs processing;
• analytics;
• cloud infrastructure;
• customer support;
• marketing;
• translation;
• localization;
• social media; and
• other technology or operational services.
Third-party providers may operate independently from AURAKHEM and may maintain their own terms, privacy policies, legal notices, and security practices.
To the extent permitted by law, AURAKHEM is not responsible for the independent acts, omissions, content, availability, security practices, or policies of third parties operating separately from us.
Nothing in this section removes any responsibility that AURAKHEM is legally required to retain.
SECTION 9 — THIRD-PARTY LINKS
The Services may contain links to websites, applications, platforms, social-media services, or other resources operated by third parties.
The presence of a third-party link does not by itself mean that AURAKHEM:
• owns the third party;
• controls the third party;
• endorses its content;
• guarantees its services; or
• accepts responsibility for its independent activities.
Customers who choose to access third-party websites or services should review the applicable terms, privacy notices, security practices, and policies of those third parties.
AURAKHEM is not responsible for third-party websites, services, or content except where responsibility is imposed by applicable law.
SECTION 10 — NO PROFESSIONAL ADVICE
Information provided through the Services is primarily intended to provide customers with information concerning AURAKHEM, our products, collections, policies, store functionality, purchasing experience, shipping, and related matters.
Unless expressly stated otherwise, content published through the Services does not constitute:
• legal advice;
• financial advice;
• tax advice;
• accounting advice;
• medical advice;
• engineering advice;
• architectural advice;
• electrical advice; or
• other regulated professional advice.
Customers should obtain advice from an appropriately qualified professional where their circumstances reasonably require it.
SECTION 11 — AVAILABILITY AND PERFORMANCE OF THE SERVICES
AURAKHEM aims to provide reliable access to the Services.
However, uninterrupted, continuous, completely secure, or error-free operation cannot always be guaranteed.
The Services may occasionally be affected by:
• scheduled or emergency maintenance;
• software updates;
• network disruption;
• server problems;
• payment-provider outages;
• Shopify service interruptions;
• cybersecurity incidents;
• telecommunications failures;
• third-party outages;
• technical errors; or
• circumstances outside our reasonable control.
Where reasonably possible, we will take appropriate steps to restore normal operation or reduce disruption.
Nothing in this section limits rights or remedies that cannot legally be excluded.
SECTION 12 — SECURITY AND FRAUD PREVENTION
AURAKHEM takes reasonable measures to help protect the security and integrity of the Services and customer interactions.
However, no website, electronic communication, payment environment, storage system, device, or network transmission can be guaranteed to be completely secure.
Customers should take reasonable steps to protect:
• account credentials;
• passwords;
• devices;
• email accounts;
• payment accounts; and
• authentication information.
AURAKHEM will never ask customers through ordinary customer-support communications to provide:
• a complete payment-card number;
• a card security code (CVV/CVC);
• an online banking password;
• an account password; or
• a one-time authentication or verification code.
Customers who receive suspicious communications claiming to represent AURAKHEM should verify the communication through the official contact information published through our store.
SECTION 13 — PRIVACY AND PERSONAL INFORMATION
Personal information collected through the Services is processed in accordance with our Privacy Policy and applicable privacy and data-protection laws.
Our Privacy Policy provides additional information concerning matters including:
• categories of personal information collected;
• sources of information;
• purposes of processing;
• disclosure of personal information;
• Shopify’s role;
• service providers;
• marketing and advertising;
• cookies and similar technologies;
• international transfers;
• information retention;
• security;
• customer privacy rights; and
• privacy-related requests.
Customers are encouraged to review our Privacy Policy carefully.
SECTION 14 — CONSUMER RIGHTS
Nothing in this Legal Notice or any other AURAKHEM policy is intended to exclude, restrict, waive, reduce, or replace mandatory consumer rights that cannot legally be excluded.
Depending on the customer’s jurisdiction, mandatory rights may relate to matters including:
• product conformity;
• defective products;
• delivery;
• cancellation;
• withdrawal rights;
• repair;
• replacement;
• refunds;
• warranties;
• statutory guarantees; and
• other consumer remedies.
Where applicable mandatory law provides customers with stronger protections than a provision contained in an AURAKHEM policy, the mandatory legal protection will prevail.
SECTION 15 — LIMITATION OF LIABILITY
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the fullest extent permitted by law, AURAKHEM will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses where such losses were not reasonably foreseeable or were not directly caused by a breach for which AURAKHEM is legally responsible.
AURAKHEM is not responsible for loss caused exclusively by events outside our reasonable control, subject always to mandatory consumer and other applicable legal protections.
Any limitation contained in this Legal Notice applies only to the extent that it is valid and enforceable in the relevant jurisdiction.
Nothing in this section affects mandatory consumer rights.
SECTION 16 — EVENTS OUTSIDE OUR REASONABLE CONTROL
To the extent permitted by applicable law, AURAKHEM will not be responsible for failure or delay in performing an obligation where performance is prevented or materially disrupted by circumstances outside our reasonable control.
Such circumstances may include:
• natural disasters;
• severe weather;
• fire;
• flood;
• war;
• civil disturbance;
• governmental action;
• customs disruption;
• transportation interruption;
• carrier failure;
• infrastructure outages;
• telecommunications failures;
• widespread technology failures;
• labor disruption;
• epidemics;
• pandemics; or
• comparable events outside our reasonable control.
Where commercially and reasonably possible, AURAKHEM will take appropriate steps to reduce disruption and resume affected operations.
SECTION 17 — RELATED AURAKHEM POLICIES
Use of the AURAKHEM Services and purchases made through our store may also be governed by our:
• Terms of Service
• Privacy Policy
• Shipping Policy
• Return and Refund Policy
• Contact Information
These policies form part of the broader framework governing customer interactions with AURAKHEM where applicable.
Customers are encouraged to review the relevant policies before placing an order.
SECTION 18 — LEGAL AND REGULATORY COMPLIANCE
AURAKHEM aims to operate the Services in accordance with applicable legal and regulatory requirements.
Where necessary, we may take reasonable action to:
• comply with applicable law;
• respond to valid legal processes;
• prevent fraud;
• protect customers;
• protect the Services;
• protect intellectual property;
• comply with regulatory requirements; or
• prevent unlawful use of the Services.
Nothing in this Legal Notice should be interpreted as requiring AURAKHEM to take action that would violate applicable law.
SECTION 19 — GOVERNING LEGAL FRAMEWORK
This Legal Notice operates together with the laws and regulations applicable to AURAKHEM, the Services, and customer transactions.
Nothing contained in this Legal Notice deprives customers of mandatory rights available under applicable consumer, privacy, ecommerce, product-safety, or other laws.
Where jurisdiction-specific mandatory law applies to a customer, that law will continue to apply regardless of any inconsistent provision of this Legal Notice.
SECTION 20 — SEVERABILITY
If any provision of this Legal Notice is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue to remain effective.
SECTION 21 — CHANGES TO THIS LEGAL NOTICE
AURAKHEM may update this Legal Notice from time to time to reflect changes involving:
• our Services;
• products;
• technologies;
• business practices;
• service providers;
• policies;
• legal requirements; or
• operational practices.
The most current version will be published through the AURAKHEM store.
The “Last Updated” date shown at the beginning of this Legal Notice indicates the date of the most recent revision.
Where applicable law requires notice of material changes, appropriate notice will be provided.
Updates will not retroactively remove rights that have already arisen where applicable law prohibits doing so.
SECTION 22 — CONTACT AURAKHEM
For questions concerning this Legal Notice, an AURAKHEM policy, an order, a product, or the Services, please contact:
AURAKHEM
Customer Support
Email:
nashwaafifi448@gmail.com
For your security, customers should rely only on contact information published through the official AURAKHEM store.
Please do not send passwords, full payment-card credentials, one-time authentication codes, or other highly sensitive authentication information through ordinary customer-support communications.
Thank you for choosing AURAKHEM.
We are committed to maintaining a refined, transparent, secure, and professional customer experience throughout every interaction with our brand.