Privacy policy

AURAKHEM PRIVACY POLICY

Last Updated: August 27, 2026

OVERVIEW

At AURAKHEM, privacy is an important part of the trust we aim to build with every customer.

This Privacy Policy explains how AURAKHEM (“AURAKHEM,” “we,” “us,” or “our”) collects, uses, processes, discloses, stores, and otherwise handles personal information when you visit our website, browse our products, create or use a customer account, place an order, communicate with us, or otherwise interact with our online store and related services (collectively, the “Services”).

AURAKHEM is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our online store and provide the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return and Refund Policy, and other policies made available through the AURAKHEM store.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to those privacy matters.

Nothing in this Privacy Policy is intended to limit any privacy or data-protection rights that cannot legally be limited under applicable law.


SECTION 1 — PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you.

Personal information does not generally include information that has been properly anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with AURAKHEM, where you live, the products or Services you use, and applicable law, we may collect or process categories of information including:

Contact Information

This may include:

  • your name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address; and
  • other contact information you voluntarily provide.

Order and Transaction Information

This may include:

  • products viewed or purchased;
  • products added to your cart or wishlist;
  • order numbers;
  • order history;
  • transaction status;
  • returns;
  • refunds;
  • exchanges;
  • cancellations;
  • shipping information; and
  • other information associated with your purchase.

Payment Information

Payments may be processed through Shopify and/or third-party payment providers.

Depending on the payment method used, payment providers may collect information such as payment-card details, billing information, payment authorization information, transaction information, and payment confirmation.

AURAKHEM does not necessarily receive or store complete payment-card numbers, card security codes, or other full payment credentials processed directly by Shopify or third-party payment providers.

Customer Account Information

If customer accounts are available, we may process information such as:

  • account identifiers;
  • login-related information;
  • profile information;
  • preferences;
  • settings; and
  • account activity.

Passwords and authentication credentials may be processed through Shopify or other service providers that support customer-account functionality.

Communications With Us

When you contact AURAKHEM, we may collect information contained in your communication, including:

  • customer-support inquiries;
  • email communications;
  • product questions;
  • return or refund requests;
  • photographs or videos submitted in connection with an order issue; and
  • other information you voluntarily provide.

Device and Technical Information

We and our service providers may automatically collect technical information such as:

  • IP address;
  • device type;
  • browser type;
  • operating system;
  • network information;
  • device identifiers;
  • language preferences; and
  • other technical information associated with your interaction with the Services.

Usage Information

We may collect information about how you interact with the Services, including:

  • pages viewed;
  • products viewed;
  • searches;
  • clicks;
  • navigation activity;
  • cart activity;
  • referral information;
  • session activity; and
  • other information regarding use of the Services.


SECTION 2 — HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Directly From You

For example, when you:

  • place an order;
  • create or manage an account;
  • contact Customer Support;
  • subscribe to marketing communications;
  • submit a review;
  • request a return or refund; or
  • otherwise provide information to us.

Automatically

Certain information may be collected automatically when you use the Services through technologies such as:

  • cookies;
  • pixels;
  • tags;
  • local storage;
  • analytics technologies; and
  • similar technologies.

From Shopify and Service Providers

We may receive information from Shopify and service providers that help us operate the Services, including providers involved in:

  • ecommerce infrastructure;
  • payment processing;
  • fraud prevention;
  • order fulfillment;
  • shipping;
  • analytics;
  • customer support;
  • communications;
  • translation and localization; and
  • other operational functions.

From Business Partners and Other Third Parties

Where permitted by applicable law, we may receive information from business partners, advertising providers, social-media services, logistics partners, or other third parties.


SECTION 3 — HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes reasonably necessary to operate, protect, improve, and support AURAKHEM and provide the Services.

Providing and Fulfilling the Services

We may use personal information to:

  • process and manage orders;
  • process payments;
  • confirm transactions;
  • fulfill purchases;
  • arrange shipment and delivery;
  • provide tracking information;
  • process returns, refunds, replacements, and exchanges;
  • maintain customer accounts;
  • remember customer preferences;
  • communicate important order information; and
  • provide other features of the Services.

Customer Support

We may use personal information to:

  • respond to inquiries;
  • investigate order issues;
  • resolve shipping or delivery concerns;
  • process refund or return requests;
  • assist with customer-account matters; and
  • maintain our customer relationship.

Personalization and Improvement

We may use information to understand how customers use the Services and to improve:

  • store functionality;
  • product presentation;
  • customer experience;
  • recommendations;
  • navigation;
  • performance; and
  • other aspects of the Services.

Security and Fraud Prevention

We may use personal information to:

  • authenticate accounts;
  • protect transactions;
  • detect suspected fraud;
  • prevent unauthorized access;
  • investigate suspicious activity;
  • protect customers;
  • protect our Services; and
  • maintain the security and integrity of our systems.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • send promotional communications;
  • provide marketing messages;
  • measure marketing performance;
  • personalize advertising;
  • display relevant product recommendations; and
  • understand customer engagement.

Where consent is legally required, we will rely on consent before conducting the applicable activity.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

  • comply with applicable laws;
  • comply with tax, accounting, or recordkeeping requirements;
  • respond to valid legal requests;
  • establish, exercise, or defend legal claims;
  • enforce our policies;
  • investigate suspected violations; and
  • protect our rights or the rights of others.


SECTION 4 — LEGAL BASES FOR PROCESSING

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract

We may process information where necessary to provide products or Services you request, process an order, deliver products, handle returns, or otherwise perform our obligations to you.

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, such as:

  • operating and improving AURAKHEM;
  • protecting our Services;
  • preventing fraud;
  • improving customer experience;
  • understanding store performance; and
  • providing effective customer support.

We rely on legitimate interests only where those interests are not overridden by rights that require greater protection under applicable law.

Consent

Where required, we may rely on your consent for activities such as certain marketing communications, cookies, personalized advertising, or other processing.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Legal Obligations

We may process personal information where required to comply with legal, regulatory, accounting, tax, or other obligations.


SECTION 5 — PAYMENTS

Payments made through AURAKHEM may be processed by Shopify and/or third-party payment providers.

These providers may collect and process information necessary to:

  • authorize payments;
  • verify transactions;
  • prevent fraud;
  • process refunds;
  • comply with financial regulations; and
  • provide payment-related services.

Payment providers may process information in accordance with their own privacy policies and legal obligations.

AURAKHEM does not require customers to provide full payment-card details, card security codes, online banking passwords, or one-time verification codes through ordinary Customer Support communications.

Please never send such information to us by email or customer-support message.


SECTION 6 — COOKIES AND SIMILAR TECHNOLOGIES

AURAKHEM, Shopify, and our service providers may use cookies and similar technologies to operate and improve the Services.

These technologies may be used to:

  • remember preferences;
  • maintain shopping-cart functionality;
  • support authentication;
  • improve performance;
  • understand store usage;
  • provide analytics;
  • prevent fraud;
  • measure advertising effectiveness; and
  • personalize certain experiences.

Depending on your location, you may have choices regarding non-essential cookies and similar technologies.

Where required by law, consent will be requested before certain cookies or similar technologies are used.

Privacy preferences may also be managed through the privacy or cookie controls made available through our store.


SECTION 7 — MARKETING AND ADVERTISING

Where permitted by law, AURAKHEM may use personal information for marketing and advertising purposes.

This may include:

  • promotional email;
  • personalized product recommendations;
  • advertising measurement;
  • audience analytics; and
  • targeted or interest-based advertising.

You may unsubscribe from promotional email communications using the unsubscribe link included in those communications.

Opting out of marketing communications will not prevent us from sending non-promotional communications that are reasonably necessary, such as:

  • order confirmations;
  • shipping notifications;
  • security messages;
  • refund communications; and
  • important account or transaction information.

Under some privacy laws, certain advertising activities or data disclosures may be legally characterized as a “sale,” “sharing,” or use for “targeted advertising,” even where information is not sold for monetary payment.

Where applicable, eligible customers may exercise available opt-out rights through the Your Privacy Choices page or other privacy controls available through our store.


SECTION 8 — HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for legitimate business, operational, legal, or customer-service purposes.

Recipients may include:

Shopify

Shopify provides the ecommerce technology and infrastructure that powers our store.

Payment Providers

Payment processors, banks, and related financial-service providers may receive information necessary to process and protect transactions.

Fulfillment, Supplier and Shipping Partners

We may disclose necessary order information to fulfillment partners, suppliers, warehouses, carriers, couriers, customs providers, and other logistics providers involved in preparing or delivering your order.

Technology and Service Providers

This may include providers of:

  • hosting;
  • analytics;
  • customer support;
  • communications;
  • fraud prevention;
  • cloud services;
  • translation;
  • localization;
  • security; and
  • other technology or operational services.

Marketing and Advertising Partners

Where permitted by law, we may disclose limited information to advertising or marketing partners to operate, measure, or personalize advertising.

Legal or Regulatory Authorities

We may disclose personal information where required or permitted by law, including in response to valid:

  • court orders;
  • subpoenas;
  • regulatory requests;
  • governmental requests; or
  • other lawful processes.

Business Transactions

Personal information may be transferred or disclosed in connection with a legitimate:

  • merger;
  • acquisition;
  • restructuring;
  • financing;
  • sale of assets; or
  • similar business transaction,

subject to applicable law.


SECTION 9 — OUR RELATIONSHIP WITH SHOPIFY

The AURAKHEM online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve Shopify services and the functionality used by AURAKHEM.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country where you reside.

Certain Shopify features may use information relating to interactions with AURAKHEM, Shopify, and other Shopify merchants to provide enhanced services such as fraud prevention, analytics, personalization, and advertising.

Depending on the particular activity, Shopify may process personal information on behalf of AURAKHEM or may act independently for certain purposes under its own privacy obligations.

For additional information regarding Shopify’s privacy practices and rights relating specifically to information